Refund Policy

30-Day Money-Back Guarantee

If you are not satisfied with Vantro, you may request a full refund within 30 days of your initial payment, subject to the eligibility conditions below. This refund policy forms part of, and should be read together with, our Terms of Service.

Eligibility

• Refunds apply to first-time purchases on any plan (Starter, Growth, or Business).
• The request must be made within 30 calendar days of the original charge date.
• Renewals after the first billing cycle are not eligible for refunds.
• Accounts found to be in violation of our Terms of Service are not eligible.

How to Request a Refund

Email us at billing@vantro.ai with subject Refund Request and include:

• Your registered email address
• The plan you subscribed to
• Stripe payment receipt or transaction ID (optional — speeds up processing)

Requests processed within 3–5 business days. Refunds go to the original payment method.

Partial Refunds & Downgrades

No partial refunds for unused time within a billing cycle. Downgrades take effect at next renewal — access continues until then.

Cancellations

Cancel anytime from your dashboard. Future charges stop immediately. Access continues until end of the paid period — no proration after the 30-day window.

Contact

Questions? billing@vantro.ai